Business-to-business customers expect personal service in online chat

For a long time, companies have used cost-effective chat services in their business-to-customer (B2C) sales. Companies engaged in business-to-business (B2B) sales are also increasingly moving their activities online, but their online chat services and customer interaction have not been studied much yet. A new study from the University of Eastern Finland shows that the nature of social presence in B2B online chat dialogues varied depending on the stage of the customer relationship.

Live Chat Statistics: Trends and Insights for 2023

The Best of Live Chat: Improve this Customer Service Channel

The Importance of Personalized Customer Service Experiences

Top 15 Customer Service Skills According to Data - Salesforce

E-Commerce Customer Service: 10 Best Practices You Must Follow

7 Reasons Live Chat Should Be In Your Business Website NOW

How Should Companies Talk to Customers Online?

Why should you have live chat support for your e-commerce site?

The Importance of Personalized Customer Service Experiences

Reasons Your Business Needs Live Chat - Buddy Punch

32 Customer Service Email Templates to Support, Renew, & Refund

Business-to-business customers expect personal service in online chat

What is Live Chat Customer Service? How to Deliver Premium Chat

When and why do site visitors use live chat customer service