Always On: Live Chat Helps HVAC Contractors Be Available 24/7, 2018-05-21, ACHRNEWS

For the HVAC industry, that means taking additional steps to create the kind of personalized shopping experience that customers want. In terms of customer service and support, live web chat has taken the lead, outpacing email, phone, and social media in its popularity with consumers.
Though not all companies offer live chat on their websites yet, some HVAC contractors are saying it’s becoming less of a nicety and more of a must-have.

Apex Heating & Air LLC

Always On: Live Chat Helps HVAC Contractors Be Available 24/7, 2018-05-21, ACHRNEWS

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HVAC Breaking News

Air Conditioning, Heating & Refrigeration News, Weekly newsmagazine of the HVACR contractor covering residential & commercial contracting.

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Why so many companies are NOW adopting 'Chat-First' strategy for Customer Service?

EAS Heating & Air

Air Conditioning, Heating & Refrigeration News, Weekly newsmagazine of the HVACR contractor covering residential & commercial contracting.

Air Conditioning, Heating & Refrigeration News, Weekly newsmagazine of the HVACR contractor covering residential & commercial contracting.

Always On: Live Chat Helps HVAC Contractors Be Available 24/7, 2018-05-21, ACHRNEWS

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