Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions

When things go horribly wrong during a stay, the company’s secretive safety team jumps in to soothe guests and hosts, help families—and prevent PR disasters.

Airbnb Plus: A Huge Market Opportunity — But Mind the Pitfalls

Airbnb is spending millions of dollars to make nightmares go away - BNN Bloomberg

Brian Chesky on Managing Through Crisis and Uncertainty

Events - Lightspeed Venture Partners

Airbnb names chief ethics officer and bolsters legal team

7 Airbnb Startup Strategies To Adopt

Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions on Payouts - Bloomberg

Airbnb “black box” team pays guests and hosts millions after incidents in rental properties - Short Term Rentals

If you needed another reason to hate Airbnb. 2 Weeks before our reservation our hosts tells us he over booked?? More in comments : r/mildlyinfuriating