What is an Empathy Map? Definition and Importance

An empathy map is a template that organizes a user’s behaviors and feelings to create a sense of empathy between the user and your team.

How to Run an Empathy & User Journey Mapping Workshop, by Harry Brignull

Empathy Map. What it is and how to create one online.

Empathy Mapping: Harnessing Empathy to Design a Customer Persona - FasterCapital

Empathy Mapping - Understanding Your Customers' Thoughts and Feelings

When to Empathy Map: 3 Options

Empathy Maps and How to Build Them :: UXmatters

What is an Empathy Map, and How Does it Work?

The Empathy Map: Understanding How Your Audience Thinks

How To Create A Customer Empathy Map [With Example]

Empathy Mapping: A Practical Guide To Understanding Users

What is Empathy Mapping? How to Create an Empathy Map?

Empathy Mapping: An essential for UX design, by Ming Li

A Complete Guide to Empathy Mapping [+ Templates]

Empathy map of the project manager role