Finesse Agent Desktop in Firefox Does Not Become Active When a Call Arrives - Cisco

This document describes a problem that occurs in a Cisco Unified Contact Center Enterprise (UCCE) environment in which Mozilla Firefox does not bring focus to the Cisco Finesse agent desktop when a call arrives.

Intro to Cisco Finesse Supervisor and Agent

Cisco Unified Contact Center Express Administration Guide, Release 11.5(1) - Cisco Finesse [Cisco Unified Contact Center Express] - Cisco

Troubleshoot Finesse Page Arrival to Foreground on Internet Explorer - Cisco

Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1) - Cisco Finesse Desktop Interface [Cisco Finesse] - Cisco

2Ring: How to Affordably Integrate your Apps with Cisco Contact Center

Call flow for Cisco ICM integration

Troubleshoot Finesse Page Arrival to Foreground on Internet Explorer - Cisco

Cisco Finesse Softphone

Cisco Finesse Overview and Roadmap CDN Developer Forum - ppt video online download

2Ring: How to Affordably Integrate your Apps with Cisco Contact Center